配送ポリシー

Orders within the U.S. generally are shipped via either UPS or the U.S. Postal Service via Priority Mail. Deliveries usually take 4-5 working days within the continental U.S.  Faster overnight shipment is available. All packages are sent with a delivery confirmation number. That number is e-mailed to you when the order ships, allowing you to monitor the delivery progress on-line.

Orders shipped outside the U.S. are generally sent via the U.S. Postal Service via First Class Air Mail. Although the packages usually arrive in your country within 4-7 days, it may take two weeks or so to get to its destination as the packages usually must pass through the receiving county's customs bureau. Priority Mail is a few days quicker, but more expensive. Faster two- to three-day service via Global Express is available by special request but is considerably more expensive. For example, a small package that might cost $26 to ship via Air Mail, may cost nearly $120 USD when sent via Global Express. 

I no longer ship to Italy, east European republics (Romania, Czech, Bosnia etc.), Russia, China, Pakistan, Central and South America!  Too many problems with theft and delivery. Please don't even ask.

Insurance for sweater shipments is routinely included for orders over $200. For lesser orders, it's whatever that carrier may include with the base charge for their shipping services.

Residents of France: are encouraged to purchase insurance, as it's been my experience that this postal service has the highest loss rate of any country I regularly deal with. Even purchasing insurance doesn't always offer protection as the French postal service often refuses to acknowledge a package has gone missing, even when it's gone missing for eight or more months.

Since French officials won't acknowledge a package is missing, an insurance claim can't be processed. Thus, I can’t guarantee packages to France will actually arrive if sent via the postal service. Commercial carriers such as UPS and DHL will guarantee the package’s arrival, but those services are very expensive, often upwards of $100 for a single 3-pound sweater.

With one sweater, the French postal service claimed it was still "out for delivery" for 11 straight months, thus no insurance claim could be submitted.  After 11 months it showed-up at the customer's door, re-packaged and looked like it'd been worn for several months.  Had I not filed consistent complaints, it likely would never have re-appeared.

I will ship to France and some other countries via the postal service, but only after the customer has specifically agreed to accept full responsibility.