Widerrufsrecht

30-Day return policy. Generally, customers have 30 days to make returns, subject to specific exceptions noted below. 

Please don't use FEDEX for returns. They'll leave it anywhere outside and fake the signature because they don't want to walk up the stairs; UPS or USPS work best. 

Refunds: Should you choose to return an item I'll refund the full purchase price, but NOT the shipping costs. That should keep people from abusing the system by ordering lots of sweaters just for the sake of looking them over with every intention of returning them from the start. Of course, refunds are contingent upon the garments being returned in the same condition. 

If I make a mistake in processing the order, then I will refund your shipping costs for both directions. 

Exchanges are fine - if approved in advance.  The customer pays all shipping costs related to an exchange, including any insurance costs. The shipping address or store drop-off location for returns is:

Scott's Sweaters
34501 E Quincy Ave Bldg 1C
Watkins, CO 80137-9308 US

Photoshoot Exception: I do not provide loaner sweaters for photoshoots, TV, films nor other performances.  Sweaters purchased for photoshoots or other advertising, film, or stage efforts are non-returnable, non-refundable.  Don't even bother trying to use the age-old lame excuse that you ended-up not using them for the project.

Custom knitting projects Exception: The above refund policy doesn't apply to custom knitting projects. Custom projects may involve test swatches and related yarn costs that must be paid for in advance. Once the customer has approved a sweater design and color, the necessary yarn will be ordered and paid for by the customer. At that point, the customer owns the yarn, even if it's still in our hands. Should the customer then choose to cancel an order, the yarn will be sent directly to the customer. The cost of the yarn will not be refunded. Additionally, any cancellation of an order already in progress may incur design charges, even though the knitting may not have begun. If the project has been started, a customer cannot then cancel.

Christmas Holiday Extension: Gift orders placed between Nov 1, and Nov 24, have an extended return period of 60 days.