Withdrawal Refunds from European Union Countries: Due to changes in EU laws were customers can withdraw an order days after the products have shipped, should they exercise that option the customer is responsible for and won't be refunded for: Original shipping costs, credit card merchant fees, import/duty costs/fees, return shipping costs. Those costs will be deducted from any refund once the product has been safety returned to Scott's Sweaters in the USA. The same applies to customers utilizing shipping forwarders for international shipments.